Customer Testimonials

Daniel Emery is by far the most talented agent I've worked with in over 20 years of real estate work. He understands building construction better than any agent I've encountered, handles difficult situations gracefully, and has a keen sense of the market.

Sue Mellinger was fantastic! We were receiving her listing updates for about a year before we discovered the property we wanted to pursue. Through the entire process she became more like a trusted friend. She always responded promptly to emails or texts and thoroughly followed through. We will continue to receive her listing updates just in case something of interest comes up to refer a friend or family member.

My experience working with Ann Sutliff was professional and most enjoyable! It has been a pleasure!

Heather Ferrari was a very sweet and helpful person. We needed a home fast, and she went along for the ride. We saw many houses and are glad where we are now. Thanks again Heather!

Sherri goes above and beyond any other realtor!!!! I cannot even list how much she did for me. She made calls for me when I just didn't have the time. Not that she had the time either, but she made the time. She was in constant contact with me and was available for me whenever I had a question about anything. She is patient, fun and very kind. She stuck by me for a long time until I found just the right home. She was just as excited as I was when "we" found the perfect fit for me. I will tell anyone who is looking for a realtor to call Sherri Willey.

Kathy Zeamer has worked with us over the years to sell 2 homes and buy 2 homes in the Hill towns and in the Valley. Two of these sales were relocations out of state which can be difficult and stressful. Kathy was in touch with us during the chaos of the sale process which helped us focus on our moves. She has worked through some difficult situations by being professional and fair. I would totally work with Kathy again if we sell this home.

Exceptional service received from Jones Group Realtors. Jim Potter is an exceptional Real Estate Agent who goes way above and beyond his responsibilities in helping clients sell their home!!!

Amy is a terrific real estate agent. This is the 2nd time we have used The Hamel Team...Amy and Nancy...for purchasing a home. Amy knows the area, knows the market, knows real estate, is detailed oriented, and both Nancy and Amy represent buyers and sellers wonderfully. Because of both Amy's and Nancy's knowledge of the area and the homes in it, they were able to steer us away from homes with issues where those issues might not be readily seen by a buyer. We looked at many, many homes. Amy was committed to helping us find the home that met all of our needs. Amy's negotiation skills were excellent. We were able to purchase our home for a reasonable amount considering the strong seller's market we were in. All paperwork was filed promptly and correctly. The closing was smooth., We highly and strongly recommend Amy, Nancy, too!

Annie Kelly is absolutely fabulous! Great realtor, great human, and absolutely knows the business and market.

HAVE CONDUCTED 8 PURCHASEE AND SALES OVER 35 YEARS. LAURA BROOKS IS PAR EXCELLENCE !! ON TIME ,ON POINT ,KNOWLEDGEABLE ABOUT CONSTRUCTION . SIMPLY SHE GETS IT DONE!! SPEAKS VOLUMES ABOUT THIS AGENCY.

We had a great experience finding a home with Samar Moushabeck. She made the search fun. Customer service couldn't have been better. Samar was always on top of things. So happy we found her for our real estate agent.

Samar Moushabeck delivered in every way possible! I'm so glad we chose her to sell our family home. She is caring, committed, savvy, and relationship-oriented. She goes the extra mile.

Karen Dunn was a professionally competent agent. She was also kind and generous. Best of all she sold our house quickly for a great price and she effectively managed all of the pre and post sale details. We have already recommended her to friends.

Great working with Matt, very easy to work with, would recommend him to anyone.

I highly recommend Matt to anyone purchasing or listing a property, you will not find a better agent. Matt is extremely knowledgeable, readily available, and a pleasure to work with. Matt's attention to detail, clear communication, and patience to clearly lay out each step in the process are just some of what made him a pleasure to work with. He consistently went above and beyond to track down answers and loose ends. We feel fortunate to have found him.

Karen Dunn Stiles from the Amherst branch of Jones Realtors is unequivocally the best Realtor to trust in the sale of your property. She was instrumental in navigating an unfamiliar process for us that included geographical and time zone issues. Her professionalism, honesty, response time, availability, communication, follow through and follow up on aspects for us and her wealth of knowledge made a very difficult time less stressful. Karen is dedicated to making the process less stressful on you as she can and that support is felt and reflected at every step of the sale. I highly recommend Karen at Jones Group Realtors, Amherst MA.

We put our house on the market in September 2022. It was a tricky time because the market was changing from absolutely red-hot to quickly cooling right at the time we were ready to sell. Interest rates were rising but there was still pent-up demand from the previous year. Miriam Sirota helped us navigate the ins and outs of the market to get a great offer with no unnecessary contingencies. Our sale happened within a week of putting the house on the market, and we closed within a month. It honestly couldn’t have gone any more smoothly and we got a price that we were happy with. Miriam went above and beyond to answer questions and keep the stress level down. She is sweet, funny, 100% professional, and we highly recommend her.

It was pleasure working with Roy Johnson. Roy made everything very easy and he was available when I contacted him. He always got right back to me if I had to leave a voice mail.

Heather Ferrari was absolutely incredible at guiding us through this stressful process during an extra-stressful time in the market. She is so warm and caring that we didn't think twice to signing on with her. I could not have wished for a better agent.

Kathy Zeamer is amazing, we’ve both sold and bought with Kathy’s guidance! From start to finish, she provided the knowledge and experience to make sound judgements. Couldn’t have done this without her. Thank you.

Monique Gagnon was amazing at helping me find my new home! She was dedicated to understanding exactly what I was looking for. She has a wealth of knowledge about homes and resources needed to secure the sale. She is an outstanding agent and I will recommend her to as many folks as I can.

Jim Potter was great. He gave us an accurate assessment of the market and was flexible in accommodating our requests to make the marketing and sale of our home fit into our busy work lives. Highly recommend!

Miriam is an exceptionally experienced and dedicated realtor, who clearly loves her work and is committed to her clients. Prior to working with Miriam, we recommended her to friends who were moving to the area. We were impressed by how well she guided them through the very competitive market, ultimately helping them to buy the house they loved. We were equally impressed with her handling of the sale of our home, which went under contract for the right price in just a few days Miriam is devoted to her clients. When there’s a need for strategy or for the type of knowledge that comes only with decades of experience, Miriam is the right person to have on your team. But she is also a funny and delightful person, and her combination of humor and ease makes a stressful buying/selling process feel lighter and more sane.

If you are looking for a Realtor, invest in yourself and hire Kathy Zeamer at Jones Group! Kathy will work hard for you as your advocate, and she has zero concerns about pushing forward what is best for you. We purchased our home while living overseas, and Kathy took us under her wing and made buying a home sight unseen possible. Having an experienced and well-connected person in the community is an invaluable asset, to say nothing of the fact that Kathy is a wonderful person to boot. Experience matters, as does a Rolodex, but a great person to work with and help you with the complexity of buying a home is priceless!

Sue Bernier was an extremely thorough and helpful realtor for my husband and myself. She marketed our house extremely well and the process went better than we could have even hoped for. We knew we could trust her expertise 100% and were really pleased with the offer we accepted. I would highly recommend Sue for your realtor. You will be in extremely capable hands.

Samar Moushabeck was a dream real estate agent. It was obvious from the beginning that she really cares about us as individuals and how much our parents' house that we all grew up in, meant to us when we put our family home up for sale. She devoted long hours to make our house desirable to be a new family's dream home. She spent countless hours filming our house and editing everything before presenting it to the public. We got the value our house deserved and she went the extra mile to make sure that we were satisfied customers and that we got to meet the new owners. It gave closure to the final sale of a beloved home. I can not say enough positive things about Samar Moushabeck as our real estate agent other than to highly recommend her to anyone else interested in buying or selling their home. Thank you, Samar for all of your hard work and especially for making this a joyous occasion for everyone. A true win-win!

This is my second time working with Kathy Zeamer and she continuously goes above and beyond to keep me posted with updates, and provide priceless advice on how to best prepare searching or listing a home. I highly recommend working with her.

Worked with Sue Bernier and she guided us all the way through what was a very unusual process. Everything went smooth and Sue knew many key people to help support the process, from financing to contractors. Highly recommended.

Nancy Hamel, and her partner Amy Hamel, handled the sale of our house professionally and with good humor, tending to all the details with efficiency. They were responsive to our requests and we especially appreciated their help on matters that are not really part of a realtor’s duties such as advice on service people; they know who to call to get things done. We highly recommend them.

We can’t thank Heather Ferrari enough for helping us find our forever home in such a tough market. She was curious about our priorities and honest about the properties and neighborhoods we saw. It was nice to work with a “local”; her knowledge of the area and network were really helpful in the housing market but also just enjoying the Amherst area in general. We would highly recommend Heather and are happy to have a local friend in perpetuity.

Sherri Willey has been a fantastic agent. She was very responsive, always reachable and making time for us, and incredibly effective and fast in arranging visits. She had great insights about the whole surrounding area, right down to the streets. We took a long while to figure out what we wanted and where we wanted to be and Sherri was patient and always positive through it all. And house visits aside, she has been an overall incredible resource for many aspects of life in the Pioneer Valley. Highly recommended.

We have worked with the Jones Group, and more specifically Dave Marques multiple times (both purchasing and selling homes) over the past twenty years. Dave is great guide and resource and has become a trusted advisor. We would recommend Jones and Dave without hesitation.

We are very grateful for diligence, expertise and wisdom that Ann Sutliff of Jones Group Realtors provided us when selling our property. Personally, Ann was a delight to work with, very accommodating, affirming and encouraging. Her advise was spot-on: consistently correct.

Hard working folks - We ended up going with Danielle Tate and what a great choice that was. She is the most non-realtor realtor I've ever met she's sweet caring and understands people I am so happy we chose her she came highly recommended from others and we got a fair price for our house and the transaction was seamless you can't ask for any more than that.

I purchased the house over 4 years ago through Karen Dunn. She is one of the most genuine Realtors I know. The purchase process was made easy and being new to the area , Karen shared so much information and resources , it made the transition easy. On top of that , she not only found me a wonderful house but gifted me with Gift certs to so many great Amherst establishments. Thank you, Karen. Roll on 4.5 years and it came time to move on and I would have no one else but Karen and her son, Luke put the house on the market. Once again, the transactions was seamless, the house sold in a week. Thank you Karen , Luke and The Jones Group.

Dee Waterman is amazing!! She knows exactly what to do down to the last detail. She helped with personal touches and provided recommendations for the sale of our house. She provided timely updates during the process, contacted us immediately with any pertinent information, even contacted people on our behalf. Dee knows her business and the area. What’s amazing is she sold us our house 15 years ago. It was a great place for our family. Time for another family to enjoy. Thank you Dee!

Wow! is all I can say about Miriam Sirota! I live in Birmingham, AL and was referred to Miriam by my local broker. I was looking for a place for my son and his wife, also from AL, to live while he is in graduate school at Smith. I'm used to buying real estate, but not a property that I have never seen relying on a person I have never met. Miriam was patient, explained the MA process which is different from AL, sent me lots of property videos and quick to respond to my questions. She gave good information about areas they should live and also should not live. After having 2 offers not get accepted, we found the perfect place. I did fly up for the walk through and the closing and got to help my son get moved in. Miriam drove me around the surrounding area so I could get a feel of where my son would be living. Northampton is a fabulous place and the condo is perfect for my son and his wife. I don't anticipate buying another property in the area, but if I do, I know exactly who to contact. This experience could not have been much more smooth even if I did live in the area.

Heather Ferrari helped us buy our Springfield, MA investment property. With her being based in Amherst, I wasn't anticipating her willingness to go everywhere we were looking, but from Springfield to Pittsfield, Heather was always up to the challenge. Honestly, Heather is exactly the real estate agent you need in a competitive market. She is diligent, responsive, thoughtful, has next level negotiating skills, and, what I appreciated most, persistent. So, so, so, so many times listing agents would take forever to respond, but Heather stayed on top of them, and it gave us a competitive edge.

Working with Karen Stiles Dunn and Luke Dunn on buying our new house was fantastic as always. They are highly responsive, provide excellent support and customer service, and are wonderful people! We will continue to be repeat customers in the future and recommend them highly.

I was very grateful to Dee for accommodating me at short notice last weekend, and for her honest and clear communication. As I mentioned to Dee, I was particularly impressed by the virtual tour of the property on the Jones website — it was a step above others I’ve seen, incorporating text, images, and music in a warm, sensitive, and inviting way. While we’ve come to the conclusion that this particular property is ultimately not for us, I do want to say that when the time comes for this next step in our lives we will keep Jones Group (and Dee herself) top of mind to assist us in the process.

Heather Lattuca Ferrari is as amazing as any realtor can possibly be. Heather's knowledge of the area, her infinite, mind boggling energy, close attention to her clients' needs and hopes, up-to-the-last-second market intelligence, and willingness to go the extra mile every day, all the time, with no conditions and no complaints, are astonishing. If you want an ADVOCATE who is rigorously attending to your best interests with no limits on how much time and energy she will dedicate to you, Heather is the one for you. Heather is, literally, the Ferrari of realtors.

Excellent!!! I was in Australia and didn’t send this review until my return. Samar Moushabeck was always available, gave really useful advice, and was fun.

Always available, hard working and knowledgeable, Sue Mellinger is a great agent. Sue has a good sense of humor and skillfully helped us navigate the tough market to find our dream home. The right combination of a light touch and a tenacious representative, Sue is great!!

Realtor Dan Emery is super knowledgeable in the real-estate industry. Very friendly and always willing to go the mile in getting things done. Without a doubt the best realtor I have ever had! Highly recommended for all your real-estate needs! Thank You Jones Group for having the best! :)

Karen and Luke were consistent in their communication, setting expectations and walking us through this process every step of the way. We know that Karen and Luke's expertise resulted in us receiving multiple offers at or above asking price. We could not recommend them enough, first class all the way and a pleasure to work with!!

I highly recommend Matt Crowner to anyone purchasing or listing a property. Matt is extremely knowledgeable, readily available, and a pleasure to work with. Matt's attention to detail, clear communication, and willingness to clearly lay out each step in the process are just some of what made him a pleasure to work with.

Miriam Sirota shepherded me through the home buying process at a time when the market is absolutely insane, and I had never bought a home before. She never flagged in her belief that the right place was out there and she gave me all the resources I needed to navigate the process. Miriam is available, communicative, kind, professional, and funny. I found my home, and I believe that Miriam and her team are just about the only thing that kept me hopeful through it all. I can't say thank you enough to her, but I will be singing her praises to everyone around!

Miriam Sirota is the reason I am still sane after selling our family home. For all the "glitches" that occurred due to others she was always there with the answers and words of comfort. Miriam was on top of everything due to her experience and energy. Many thanks to you!

Jeannine Barry is professional, warm, and funny! Her expertise helped us price our home just right and we had multiple offers in 3 days! When we hit a few bumps in the road, her sense of humor and experience helped navigate us to a smooth closing. She was always available to help with questions, and made selling our house easy. I highly recommend Jeannine for your real estate needs!

Cheryl Sharpe is an extraordinary human being and a wonderful realtor. She cares deeply about her clients finding the right home at the right price, and works tirelessly. She was by far the best part of the entire experience of buying a place in the Berkshires. Thank you Cheryl!