Customer Testimonials

We can’t thank Heather Ferrari enough for helping us find our forever home in such a tough market. She was curious about our priorities and honest about the properties and neighborhoods we saw. It was nice to work with a “local”; her knowledge of the area and network were really helpful in the housing market but also just enjoying the Amherst area in general. We would highly recommend Heather and are happy to have a local friend in perpetuity.

Sherri Willey has been a fantastic agent. She was very responsive, always reachable and making time for us, and incredibly effective and fast in arranging visits. She had great insights about the whole surrounding area, right down to the streets. We took a long while to figure out what we wanted and where we wanted to be and Sherri was patient and always positive through it all. And house visits aside, she has been an overall incredible resource for many aspects of life in the Pioneer Valley. Highly recommended.

We have worked with the Jones Group, and more specifically Dave Marques multiple times (both purchasing and selling homes) over the past twenty years. Dave is great guide and resource and has become a trusted advisor. We would recommend Jones and Dave without hesitation.

We are very grateful for diligence, expertise and wisdom that Ann Sutliff of Jones Group Realtors provided us when selling our property. Personally, Ann was a delight to work with, very accommodating, affirming and encouraging. Her advise was spot-on: consistently correct.

Hard working folks - We ended up going with Danielle Tate and what a great choice that was. She is the most non-realtor realtor I've ever met she's sweet caring and understands people I am so happy we chose her she came highly recommended from others and we got a fair price for our house and the transaction was seamless you can't ask for any more than that.

I purchased the house over 4 years ago through Karen Dunn. She is one of the most genuine Realtors I know. The purchase process was made easy and being new to the area , Karen shared so much information and resources , it made the transition easy. On top of that , she not only found me a wonderful house but gifted me with Gift certs to so many great Amherst establishments. Thank you, Karen. Roll on 4.5 years and it came time to move on and I would have no one else but Karen and her son, Luke put the house on the market. Once again, the transactions was seamless, the house sold in a week. Thank you Karen , Luke and The Jones Group.

Dee Waterman is amazing!! She knows exactly what to do down to the last detail. She helped with personal touches and provided recommendations for the sale of our house. She provided timely updates during the process, contacted us immediately with any pertinent information, even contacted people on our behalf. Dee knows her business and the area. What’s amazing is she sold us our house 15 years ago. It was a great place for our family. Time for another family to enjoy. Thank you Dee!

Wow! is all I can say about Miriam Sirota! I live in Birmingham, AL and was referred to Miriam by my local broker. I was looking for a place for my son and his wife, also from AL, to live while he is in graduate school at Smith. I'm used to buying real estate, but not a property that I have never seen relying on a person I have never met. Miriam was patient, explained the MA process which is different from AL, sent me lots of property videos and quick to respond to my questions. She gave good information about areas they should live and also should not live. After having 2 offers not get accepted, we found the perfect place. I did fly up for the walk through and the closing and got to help my son get moved in. Miriam drove me around the surrounding area so I could get a feel of where my son would be living. Northampton is a fabulous place and the condo is perfect for my son and his wife. I don't anticipate buying another property in the area, but if I do, I know exactly who to contact. This experience could not have been much more smooth even if I did live in the area.

Heather Ferrari helped us buy our Springfield, MA investment property. With her being based in Amherst, I wasn't anticipating her willingness to go everywhere we were looking, but from Springfield to Pittsfield, Heather was always up to the challenge. Honestly, Heather is exactly the real estate agent you need in a competitive market. She is diligent, responsive, thoughtful, has next level negotiating skills, and, what I appreciated most, persistent. So, so, so, so many times listing agents would take forever to respond, but Heather stayed on top of them, and it gave us a competitive edge.

Working with Karen Stiles Dunn and Luke Dunn on buying our new house was fantastic as always. They are highly responsive, provide excellent support and customer service, and are wonderful people! We will continue to be repeat customers in the future and recommend them highly.

I was very grateful to Dee for accommodating me at short notice last weekend, and for her honest and clear communication. As I mentioned to Dee, I was particularly impressed by the virtual tour of the property on the Jones website — it was a step above others I’ve seen, incorporating text, images, and music in a warm, sensitive, and inviting way. While we’ve come to the conclusion that this particular property is ultimately not for us, I do want to say that when the time comes for this next step in our lives we will keep Jones Group (and Dee herself) top of mind to assist us in the process.

Heather Lattuca Ferrari is as amazing as any realtor can possibly be. Heather's knowledge of the area, her infinite, mind boggling energy, close attention to her clients' needs and hopes, up-to-the-last-second market intelligence, and willingness to go the extra mile every day, all the time, with no conditions and no complaints, are astonishing. If you want an ADVOCATE who is rigorously attending to your best interests with no limits on how much time and energy she will dedicate to you, Heather is the one for you. Heather is, literally, the Ferrari of realtors.

Excellent!!! I was in Australia and didn’t send this review until my return. Samar Moushabeck was always available, gave really useful advice, and was fun.

Always available, hard working and knowledgeable, Sue Mellinger is a great agent. Sue has a good sense of humor and skillfully helped us navigate the tough market to find our dream home. The right combination of a light touch and a tenacious representative, Sue is great!!

Realtor Dan Emery is super knowledgeable in the real-estate industry. Very friendly and always willing to go the mile in getting things done. Without a doubt the best realtor I have ever had! Highly recommended for all your real-estate needs! Thank You Jones Group for having the best! :)

Karen and Luke were consistent in their communication, setting expectations and walking us through this process every step of the way. We know that Karen and Luke's expertise resulted in us receiving multiple offers at or above asking price. We could not recommend them enough, first class all the way and a pleasure to work with!!

I highly recommend Matt Crowner to anyone purchasing or listing a property. Matt is extremely knowledgeable, readily available, and a pleasure to work with. Matt's attention to detail, clear communication, and willingness to clearly lay out each step in the process are just some of what made him a pleasure to work with.

Miriam Sirota shepherded me through the home buying process at a time when the market is absolutely insane, and I had never bought a home before. She never flagged in her belief that the right place was out there and she gave me all the resources I needed to navigate the process. Miriam is available, communicative, kind, professional, and funny. I found my home, and I believe that Miriam and her team are just about the only thing that kept me hopeful through it all. I can't say thank you enough to her, but I will be singing her praises to everyone around!

Miriam Sirota is the reason I am still sane after selling our family home. For all the "glitches" that occurred due to others she was always there with the answers and words of comfort. Miriam was on top of everything due to her experience and energy. Many thanks to you!

Jeannine Barry is professional, warm, and funny! Her expertise helped us price our home just right and we had multiple offers in 3 days! When we hit a few bumps in the road, her sense of humor and experience helped navigate us to a smooth closing. She was always available to help with questions, and made selling our house easy. I highly recommend Jeannine for your real estate needs!

Cheryl Sharpe is an extraordinary human being and a wonderful realtor. She cares deeply about her clients finding the right home at the right price, and works tirelessly. She was by far the best part of the entire experience of buying a place in the Berkshires. Thank you Cheryl!

Amy and Nancy Hamel were simply the best we’ve ever worked with. They know the market in our area… and knew how to help us get the very best value for our home that we could.. they were supremely organized and went above and beyond in every respect. Highest possible recommendation!!

Dave Marques is the best…patient, knowledgeable, thorough. If we purchase another property, it’ll be with him.

Buying a house is always a challenge. Buying a house on the other side of the country is terrifying. Buying a house when Sue Mellinger is your agent…a dream! Seriously, my wife and I were nervous about every aspect of this process, and Sue held our hands, reassured us, educated us, and, in the end, helped us buy the perfect home. I’m sure she had other clients, in fact I know she did, but it always seemed as though she was working for us 24/7.

Cheryl Sharpe is a 10 out of 10!! Always ready to help, bright a caring, with exellent ideas about how to do difficult things simply, experieinced and very well trained, she made selling our house easy for us despite the pandemic. She kept us safe by providing shoe covers, masks and all the equipment necessary for protecting us from COVID. We never saw the potential buyers because she scheduled their visits when we were absent and, therefore, safe. I've bought and sold 10 houses, and not one of the realtors who helped me came close to Cheryl. She went beyond her job description again and again and made everything easy for two oldsters. And we were able to accept an offer on our house a day after it went on sale. You can't beat that.

As a real-estate investor, I’ve worked with Matthew Crowner for multiple purchases and he has never let me down. He is always on time and professional. Furthermore, he is on top of things throughout the buying process ensuring everyone is doing what they should. My most recent purchase had a very unresponsive sellers agent and seller but despite this, Matt managed to persevere and keep the deal alive. I highly recommend Matthew Crowner to anyone looking for a professional agent.

Karen Stiles Dunn Listed a property for me that I proposed to build a spec home on. Karen is a true pleasure to work with. Karen was always available to take my calls, she was very responsive to requests for information from prospective buyers. I highly recommend Karen Stiles Dunn for any real estate transaction whether buying or selling.

Heather Ferrari exceeded all our expectations. She was knowledgeable about every step of the process and made buying a home enjoyable. Her tenacity in representing us resulted in a very favorable deal on a brand new renovated property. She ensured no detail was over looked in the closing process. We could not be happier. We will absolutely work with Heather again when the opportunity arises and highly recommend her services to anyone in need of a Realtor. She is value added to any team and definitely someone you need on yours.

Dan Emery was outstanding! He was always available to answer questions and guided us smoothly through the whole selling process. Our house sold in 3 days!

Sue Mellinger provided exceptional service both while we were looking and especially while we were closing on the property we chose.

Miriam Sirota was the best realtor I've ever dealt with. I've owned 5 homes, yet my experience with her outshined all others. She not only made our home purchase a breeze, but continued to help with info about contractors long after the sale was complete. It's been 2 years since my purchase, and she is still there when I've needed her. Absolutely amazing!

Samar Moushabeck is delightful! She takes time to converse with her clients, listens well, asks good questions, and really keys into just what they want (or don't want) in a new home.

Working with Sue Bernier on both the purchase and sale of a property in Leverett was a pleasure from start to finish. She is professional, attentive, reliable and thorough. Our real estate sales were not straightforward, but she was very helpful in working with the attorneys and buyers to help push everything through. I wouldn't hesitate to recommend her services if you are buying or selling in the Valley.

Sherri Wiley was great to work with from the beginning of our search through the close on our wonderful new home. She was patient, funny, knowledgeable and always available. Sherri was recommended to us by a friend, and we will recommend her to others.

Karen Dunn was fantastic. We have purchased houses before, but never land, and Karen was wonderful about providing advice and suggestions about steps to take and folks to contact to navigate that complicated process. Through it all, she was clear in her communication and kind in her interactions with us.

Shaun McLean is the best real estate agent I could have possibly worked with. She made the overwhelming task of buying a home manageable and exciting. The effort she put in was as much as if she was buying the home for herself. I am so grateful to her for helping me find a wonderful place to live. You can’t go wrong having her as your agent.

We worked with Danielle Tait and she was so helpful for us buying our first home. We couldn't have done it without her help and advice and can't recommend her enough. Thanks so much Danielle!

Nancy and Amy Hamel are simply the best real estate team we’ve ever worked with. Professional. Personable. Efficient. Good communicators. Excellent negotiators. We recommend them highly.

Dan Emery helped us sell one of our rental properties. He was attentive to our needs. Has a strong knowledge of the real estate market and advised us well throughout the process. He went above and beyond in assisting our tenants relocate, a condition of the sale. Coordinated all the last minute details so the transaction went smoothly. Helped us in too many ways to detail here. You will not be disappointed if you select him as your realtor!

Working with Susan Buckland was wonderful. She is absolutely attentive, knowledgeable, timely, and excellent in her advocacy for our family in such a trying seller’s market. Deeply appreciate her interpersonal touch and would recommend her to others. 11/10!

Amy Hamel was a delight to work with. With the goal of moving back to New England after 30+ years in Metro DC, we were fortunate to have met her at one of her listings last summer. Amy was responsive, encouraging (needed during this tough market!) and honest throughout our journey together, which we truly appreciate. We highly recommend her!

Sue Mellinger was a pleasure to work with! I needed to find a house within a very short time period and with Sue's attention to detail, good sense, and careful research of the property, we were able to close on a house quickly. It's not an easy time to buy a house but Sue's connections and guidance made the process move seamlessly.

Sue Bernier worked with us to purchase our home in an extremely competitive market. It was a pleasure to work with her. She was always professional, friendly, and very responsive to questions. It was a challenging time to buy a house, but Sue was so helpful in assisting us in navigating every aspect of the tough market. She quickly learned our personal needs and preferences, and always seemed to correctly anticipate whether or not a house would be a good fit for us, often before we even knew ourselves! We greatly appreciated all of her knowledge, support, and kindness during our home search. I enthusiastically recommend working with Sue!

I had the pleasure of working with Heather Ferrari when I decided to downsize from a larger one-family home to a condo closer to my workplace. Heather is personable, flexible, and always ready to find prompt answers to questions that come up. She really got what I was looking for, and I could not be happier in my new home.

We had been speaking on and off with Nancy and Amy Hamel for more than two years before we finally decided to list our house. Throughout the entire process they were unfailingly helpful, knowledgeable, responsive, and patient. When the time finally came, they sold our house over a single weekend, and the closing went without a hitch. Working with Nancy and Amy was a wonderful experience from start to finish, and we truly can't thank them enough.

Samar Moushabeck is everything a buyer would want in an agent: professional, kind and supportive, thoroughly knowledgeable about the marketplace, and someone who leaves no stone unturned in helping her client find the house of their dreams. I can't recommend her enough and am deeply grateful for her efforts on my behalf.

Susan Buckland was immensely helpful through the complicated process of selling our old home and buying our new property. She was endlessly patient in answering our questions and helping us to think through the logistics of the move. Susan was also very reassuring in the moments when things did not go precisely as planned. We are thrilled with Susan's service, our new home, and the kind buyers of a house that we loved. Thanks, Susan.

I'm so happy we found Shaun McLean. We worked with Shaun for about 14 months (Jan '21 - Mar '22) to buy our first family home in Western Mass. As first-time home buyers, naturally, there was a ton of learning involved in our home search and because of the real estate market things were very competitive. Shaun helped us navigate these choppy waters with professionalism and a determined but easy-going attitude; we were incredibly impressed with the personal approach Shaun took to guiding us, from touring homes (we saw many!) to making our final purchase. Shaun is extremely responsive, helpful, knowledgeable about the Valley, and the home buying process more generally, as she's bought and sold many homes and used to be an attorney. She was extremely patient with us and helped us guide us through the process from start to finish - from helping us narrow down our criteria for a home to guiding us through the bank loan approval process to making sure the deal stayed together once our offer was accepted. She was extremely easy to communicate with and always available. We absolutely love our new house, and could not be happier. Thank you Shaun!!

Upon meeting Miriam Sirota for the first time, we were promised that our perfect home was out there and that finding it would be a great adventure. She is the consummate professional who knows that buying a home is both a financial as well as emotional decision. Miriam took the time to really get to know us and understood our needs (even better than we did!). As buyers from out of state, we were appreciative that Miriam answered our many texts, emails and phone messages with patience and always in a timely fashion. Not only did she help us to secure our dream home, she also provided us with contacts in the community to set up our beautiful house. We always felt cared for and heard. Although it will be a lot of work to unpack our boxes and start our new lives, we do so with the confidence that Miriam Sirota was the perfect realtor for us. We would recommend her without reservation.

I worked with Joyce Fill to sell my home and she is now helping my daughter and son-in-law buy their first one. She is knowledgeable and informative, knows the market and the needed service providers and makes the process as easy as it can be. She saved me a lot of time and effort! Absolutely recommend her.