Customer Testimonials

Pat Patenaude is very knowledgeable and responsive. We appreciate everything she did for us. She kept us informed every step of our journey. We felt that we had someone to lean on for any questions we had. Recommend her highly anybody wanting to sell or buy a house!

Seven years ago Karen Dunn helped us buy a home that was perfect for us. She was a trooper as a buyer's agent, even going into the attic herself as part of the inspection! When we decided to sell seven years later and after many upgrades, abatements, and two major remodels, she found the perfect buyer, someone to whom we felt we could entrust our beloved home. The minute we met Karen seven years ago, we knew we found a reliable partner that would continue to help us in the future. The only regret, aside from having to sell our beloved home since we moved across the country, was moving so far away from someone we consider a friend.

Joyce Fill was exactly the realtor that we needed during a very long and difficult period of buying a house because of the pandemic. Joyce was available to show houses to us virtually, to talk through all of our concerns and she did a fabulous job of negotiating the closing with a seller who was a bit disorganized. She helped us to find all of the local professionals that we needed for repairs and renovations, including in the months after the closing. Her kind and gentle manner, her incredible expertise and her smooth but firm way of negotiating on our behalf, all make her an excellent realtor. Joyce is unsurpassed.

Sherri Willey knew everything that needed to be done and assisted me through that sometimes tedious process. She went above and beyond what I expected and was a tremendous asset. If there were 6 stars I would give her all six of them!

Sue Bernier was a pleasure to work with, knowledgeable and professional. Sue worked with us on every aspect of the sale - from setting a sale price to staging the unit to the closing. I have recommended Sue to others and will continue to recommend her for buying and selling in the area.

Matthew Crowner is an exceptional real estate agent. He clearly explained all the paperwork and processes of buying a new house. When an unexpected obstacle popped up, he took the time to research everything and make phone calls to figure out what we needed to do, and then made a clear plan for us. He was easy to work with, professional and very pleasant. We would definitely recommend Matthew to anyone buying or selling a home!

I can't recommend Sue Bernier more highly. She helped us sell a condominium that had been in our family for more than 50 years. So you can imagine some of the issues we had to deal with. Sue worked very closely with us during the whole process. She was honest and very creative. It sold very quickly and for a price we were very happy with. It was a pleasure working with Sue.

Karen Dunn is a very hard working, detail oriented, professional broker. Over the last 2 years I have completed 2 purchases and 8 sales with Karen. Each property had its own individual challenges which Karen knew exactly how to approach. It was a pleasure working with Karen and I look forward to continuing our business relationship. I highly recommend Karen.

Karen Dunn did a wonderful job taking care of the details and keeping us informed every step of the way. We highly recommend!

Karen Dunn was a joy to work with. She was most helpful in getting my home ready to sell and I especially like the way she handled the showing of the home by appointment only.

I enjoyed working with Sherri Willey to purchase my new home. She is very knowledgeable and extremely helpful. She was there for me right from the beginning, exploring all options from buying and renting, to possibilities in different locations. She's as good at providing resources as she is getting her hands dirty, if that what it takes to get the job done. She's very personable, and I would work with her again for any real estate transactions in the area.

We are very glad we went with the Hamels to sell our house. They helped us every step of the way. They are knowledgeable, warm, professional, and responsive, and their experience was evident. It was a pleasure to work with them. Everything went smoothly, and we recommend them without reservation.

We love Linda Michaud! She was so great walking us through our first home buying experience. She’s so on the ball and thorough - she was ahead of any potential problems. We couldn’t have done it without all of her encouragement! I would highly recommend Linda to anyone!

Karen Dunn is an amazing woman who knows hard work and has strong integrity to care for her clients. She became a friend to my family which includes myself, Alex and Stephanie. We often chuckle that that's Karen!!!! (a response I get from my family who knows Karen knows how to do anything as she puts her mind to challenges and never fears!!!) A very unusual realtor! Great partner Jerry and great son Luke fill the bill too! Yay for Jones Realtors! Top notch!

We are very happy to be writing a review about Jim Potter! We would have sent this sooner, but we were still getting our furniture into place in our new house! (AND just got our computer set up!!!) Both my husband and I felt very, very fortunate to have had a relationship with Jim as a realtor AND new friend! He was absolutely wonderful and just the person that we needed to take us through the morass of details to finding the house which we now have and ABSOLUTELY LOVE!! We had to sell our house in Arlington before we could buy our present house on Spring Hill Rd. and that selling process was very complicated, unfortunately. But Jim was very patient with us and explained many of the details of that process to us to help us understand what was going on. He also took us to visit our current house a number of times, just to help us to be certain that we really wanted it...and then he helped us to fill out the very complicated (to us!) Purchase and Sale Agreement. During the process we needed to be in touch with the current owner and Jim made the contacts for us so our questions could be answered. We are very grateful to him for his kindness to us and his understanding of our questions, and for his willingness to go to all sorts of ends to get them answered. We feel like he is a real friend and want to invite him back to this house that we LOVE...now that we have made it our own!!

We cannot recommend Monique Gagnon enough! She went above and beyond to help us find our home, making a stressful process so much easier for us. We appreciated her consistent and clear communication, her wealth of knowledge, and her sweet company! She was such a pleasure to work with.

I am completed satisfied with the job Roy Johnson did on my behalf. I would recommend him to anyone in the Amherst area.

What a pleasure it was working with Roy Johnson! He truly went above and beyond the call of duty and was a constant resource to us over our extended search. He is knowledgeable and connected, always ready with an answer to our questions or willing to find that answer. We highly recommend Roy!

We could not be more pleased and grateful to have worked with Dan Emery during our search for a forever home. Dan worked with us for several years in our challenging home buying process, as our needs changed over time. Dan is knowledgeable, patient, thorough, and kind. He showed us many places, and as inexperienced buyers, he was always clear and candid about every place we saw. His knowledge of house construction helped us in deciding NOT to buy, as well as help in pursuing vigorously the home we just bought. Dan combines professional excellence with kindness and a wonderful sense of humor. We give him our highest recommendation!

People talk about first time home buyer’s stress, I had the opposite. I was a first time seller of a home. I was overwhelmed and had lots of questions. Nancy and Amy Hamel listened to me, understood what I wanted the outcome to look like and guided me through the whole process from beginning to end with lots of patience. I could not be happier to have picked the Hamel team to accompany me on this journey. Thank you Nancy and Amy.

Joyce Fill is both a true professional and a pleasure to work with. She has a great feel for the local market and is always willing to go the extra mile for her clients. Very friendly and knowledgeable she makes the home buying process as stress-free as possible. Definitely would recommend.

Monique Gagnon is the best! Monique helped us buy a home and sell out existing home. She was by our side throughout both transactions. She shared her knowledge and gave us much needed advice for our purchase and our sale. She was always available and called us to check if we needed her help with anything. I would highly recommend her!

Sherri Willey is excellent to work with. She helped us with our relocation this sumer. She is knowledgeable, personable, and highly competent. She responded quickly to our phone calls and emails, explained the nuances of the home buying process in Massachusetts, and organized and facilitated all inspections and inquiries to the seller agent for us. We would definately work with her again.

Kathy Zeamer was absolutely wonderful to work with - we can't imagine anyone better to go through the process of buying a house! In these challenging times, Kathy was extremely helpful, professional, and timely in making sure all of the properties we wanted to see were on the schedule when we could come see them! She was always so patient with us as homebuyers, and extremely knowledgeable about what to look for in a house, what the area was like, how to put together an offer - we could not have done it without her! She made a stressful process SO much better!

Annie Kelly went way above and beyond in helping us find the right place with the right fit under a strict time limit. She was terrific and left no stone unturned. Thanks to her hard work, knowledge and determination coupled with a clear understanding of what we were looking for, we were able to meet our deadline and secure a condo in the area that was our first choice(!) - walking distance to town center and schools. Annie made the whole experience quite enjoyable which added to the transaction's success! Thanks Annie! Claudia Brown

Nancy Hamel was wonderful! She was warm, knowledgeable and very helpful at every step of the home buying experience. She helped us buy our dream home and we feel like we gained a neighborhood friend in the process. We highly recommend the Hamel Team for all your real estate needs!

Joyce Fill assisted us with our relocation from out-of-state. She was both professional and knowledgable. The combination of her real estate expertise and local wisdom made our transition much easier. We are thankful for all of her support and sound advice throughout the entire process. She kept us informed and her communications were both helpful and timely. We will be recommending her to family and friends!

Mariam Sirota is by far the best realtor I’ve worked with. She went above and beyond the responsibilities of a realtor. There are no words to describe my gratitude to her. She consistently demonstrated professionalism as well as providing sound advice and logical suggestions that resulted in a successful sell! I consider her a friend and I look forward to working with her again.

It was a pleasure working with Miriam Sirota. Her ability to communicate effectively and expeditiously were more than excellent. There were definitely bumps in the road along the path to closing. Miriam smoothed them out with ease. I particularly liked that she kept me informed every step of the way. I would highly recommend Miriam.

Sheila and I were very happy with Jim Potter. He took care of every little detail for us and greased the skids every step of the way.

Monique Gagnon defines above and beyond. Her attention to detail based on our family's needs, her personal attention to us throughout the process, her patience and diligence made a difficult foreclosure process far less stressful than we imagined it could possibly be. Monique will fight for you, she wants to get to know you and it's obvious she genuinely cares about her clients and wants to find them their dream home. Thank you Monique!!!

Ann Sutliff was fantastic to work with. She helped us navigate an extremely competitive and complex market. She was extremely responsive and just an all around pleasure to work with. Her experience and relationships in the area have also been amazing assets as we get settled in our new town.

My family chose to work with Dan Emery when we moved to the area from out of state in 2016. By some miracle we were able to simultaneously sell our home in TX while buying a home in MA. Dan made this quite easy. He and I coordinated several packed days of scouting. He was very patient as we looked at 20+ houses and then circled back on a few. We did everything else, including closing, remotely and he took care of many details for us. Fast forward five years and there was only one choice when we were ready to sell. Dan explained the new world of Covid-realty and it panned out just as he said. Showings and negotiations were a whirlwind, and we exceeded our expectations in both sales price and flexibility. We've got only good things to say about Dan, and if our friends and family ever moved to the area, we'd recommend him.

Karen Dunn was fantastic. Attention to every detail made the whole transaction a smooth and easy experience.

Lauren Niles was fantastic. She agreed not to have a key box. She stated she would be at the house anytime people wanted to see it. She worked with me cleaning rug residue off the floor after rug removal. I never expected a Realtor would scrub floors or remove hardware!!!

Miriam Sirota is a pleasure to work with. I appreciate her forthright communication style, which helped us close sooner on the condo. I trusted she would give me solid advice on how to proceed, and I was not disappointed. I would definitely recommend Miriam to anyone looking for a realtor.

I worked with Cheryl Sharpe for the purchase of our home. She was amazing start to finish. She was honest and upfront and fast! I always heard horror stories of buying a home and with Cheryl we had none of that.

I worked with Janise Fitzpatrick to sell my house. I could not have wished for a better experience. Janise's expertise, knowledge, and calm good humor and local l knowledge made house selling about as easy as anyone could wish.

Cheryl Sharpe was terrific. On every level, in every way, she was an excellent realtor. She was helpful, transparent, generous with her time, full of expert advice, and just all around invaluable as a realtor. I recommend her to anyone.

We could not have had a better experience working with Kathy Zeamer to find our new home! She was very helpful advocating on our behalf, incredibly friendly, and easy to talk to while learning about the process. She was so understanding and responsive to all of our needs. She made us feel very comfortable and I'm so happy we were able to work with Kathy. I would definitely work with her again in the future and recommend her to anyone looking for an amazing realtor!

We were very pleased to briefly work with Shaun McLean. She was extremely quick to respond to our initial call and easy to talk to. She established a great connection with us and quickly recognized what we were looking for. We appreciated her professionalism. It was a pleasure to work with Shaun. Although we did not decide to move to the area, we would highly recommend Shaun to anyone searching for a new home in western Massachusetts.

We could not be happier with Danielle Tait’s performance. She took the time to discuss all of the market trends and advise us on the best way to show the house. She was always available for our questions and for all showings. We have sold many houses and never had this kind of service and caring from an agent. We will recommend her to all. Thanks to Danielle our sale was stress free and fun.

Luke Dunn did a great job helping us sell our house. We had already moved, too and were no longer in the area. He couldn't have made it easier for us to get everything done. Thank you!

We worked with Cheryl Sharpe and she is awesome. She seems to always be able and available to help. She is also just a great person to work with. Thanks Cheryl and Jones Group!

Kathy Zeamer did a wonderful job in helping us find our new home. We found out that offers were due in 2 days. She immediately agreed to check out the house with our son (we were out of town) the next day and was very thorough in her analysis of the home AND what the owners were looking for (there were already 6 offers). We followed her lead and had the winning offer! Very happy with our new home and Kathy is a rock star as always (she sold a previous home of ours 10 years ago!).

Sherri Willey went above and beyond for us during a difficult housing market. We couldn't be happier with the care and attention we got from her. Her knowledge and expertise made everything so much easier for us. Highly recommend!

Karen Stiles and Luke did a great job selling my home and helping me get the house ready for the closing. Thank you!!

Dee Waterman supported us from beginning to end. We trusted her judgement and yet, when a decision was ours to make, she listened so well that we had no doubt that we had a knowledgeable and faithful partner. Her long experience in real estate had been a reason to choose her to be our agent, and that proved to be the right decision.

The Hamel Team was fantastic. They helped us make a decision about how and when to sell and were always available and responsive. The whole experience was very positive for us and we highly recommend Nancy Hamel and Amy Hamel.

Dave Marques is by far one of the nicest, pleasant, sincere and straight-forward a realtors I have ever met. However, this is just how he is as a person in general. I went through over four months of just stupid torment by the seller of the house that Dave worked with me to buy. Without him I would not have been able to purchase a home, in the neighborhood that I grew up in. Dave is truly an amazing realtor and a truly unique person.