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(511 ratings)
5 out of 5 based on 511 ratings.
511 user reviews.
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The Stiles/Dunn team were fantastic to work with. Their commitment and dedication to making the buying/selling process smooth is unmatched! Karen and Luke consistently went above and beyond to help us through the process and make it as seamless as possible. They are very accessible, quick to respond, and are thoughtful and professional. We highly recommend working with Karen and Luke!

Joseph Polino | Home Seller & Home Buyer
June 11, 2021
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Lauren Niles was amazing from start to finish on the purchase of our new home. She listened to exactly what we wanted and it resulted in us moving into a home we thought was not possible in this market. She is professional, thoughtful, honest, responsive, and highly efficient. We would use her again and are very pleased with our home buying process.

Allison Dean | Home Buyer
June 10, 2021
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David Marques handled our sale of the property in a completely professional manner, with excellent responsiveness to our needs.

PAUL KREINDLER | Home Seller
June 8, 2021
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The Hamels are a fine team, wonderfully efficient, always one step ahead, and genuinely friendly.

Richard Tedeschi | Home Seller
June 7, 2021
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We were delighted with Laura Brooks as our agent. She was responsive, thoughtful, honest and went beyond the call of duty to help us get started with contacts for the renovation we planned. We are very happy with the purchase she facilitated.

Helen Seidler | Home Buyer
June 5, 2021
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Janice Kynard was so helpful in our selling process. She handled everything, and is incredibly helpful, patient and kind. Highly recommend! Thank you.

Alison B | Home Seller
June 4, 2021
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Janise Fitzpatrick was incredibly supportive and responsive through the entire process of selling my home. She provided low pressure guidance, with a winning strategy. What I found to be most useful was her extensive network of tradespeople who responded immediately when she called to have work done on my home. It was truly a pleasure to work with Janise Fitzpatrick.

Mary Barnum | Home Seller
June 4, 2021
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Dee Waterman helped me navigate selling my Leverett house, purchasing a condo and selling that condo all in less than 4 years! Whew! Couldn't have done it without her caring and support.

Joan Langley | Home Seller
May 28, 2021
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Karen Stiles was a wonderful agent for us. She understood our feelings about having to sell our parents' home after their deaths and helped us navigate the market smoothly and knowledgeably. She also has a great sense of humor and friendly approach. We really felt that she had our best interests at heart, and understood our concern about our long-term neighbors' worries (and grief) and honored our hopes for a buyer who would love the house too.

Laurel Schneider | Home Seller
May 19, 2021
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Linda Michaud is driven by a desire to accommodate the needs of her clients. She is available and open throughout the search process, and is a facilitator of details associated with the closings. We've used Linda for two purchase/sale deals and highly recommend her.

Kathleen Monast | Home Seller & Home Buyer
May 19, 2021
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Monique Gagnon is AMAZING. We looked at many houses and never felt pressured to settle for less than what we wanted. She took all of our wants and needs to heart and found us our dream home! It was so nice to work with someone we completely trusted to look out for our best interest. Additionally, Monique always made herself available to us (even when she went on vacation!) Our house was on Zillow for less than 48 hours before we went to look at it and put an offer in. With this market it is so important to have a Realtor who is flexible and able to make themselves available so you don’t miss an opportunity! We’ve been in our home for a little less than a year and don’t plan on moving any time soon but if we ever do, I will trust Monique every single time!

Becca Brisson | Home Buyer
May 18, 2021
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Monique Gagnon went above and beyond what I ever would have expected from a realtor. Buying a house at the height of a Pandemic was very trying and she made sure that everything was taken care of, constantly on the phone trying to expedite the process and minimizing my stress levels. Whatever questions and concerns I had she was there to help! Even after owning my house for 5 months I still am in contact with her and she is still willing to help with whatever she can. I could not have asked for a better agent!

Torin LaPoint | Home Buyer
May 18, 2021
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I saw Shaun McLean on Facebook and decided to reach out to her as I was looking for my first home. Shaun was amazing from start to finish. She was very personable, kind, responsive and patient. Every question I had, she either had an answer for or found out for me right away. She was also very honest and helped me look for what I truly wanted that was in my budget. Whenever we looked at a house or a condo, she would ask me, "Does this home make you truly happy?" Shaun understands the importance of being in a place where we are happy so that we can call it home. She truly had my best interest at heart and she did not give up until I got the beautiful home I am in now and it wouldn't have been possible without her! In my eyes, Shaun truly went above and beyond for me. She made my dream of being a homeowner come true and I'll always be grateful to her. Yup, this home truly makes me happy and it's mine! I highly recommend Shaun McLean and will definitely recommend her to my family and friends. Thanks Shaun!!!

Homebuyer | Home Buyer
May 18, 2021
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Our agent, Ms. Karen Dunn, was a really amazing professional, always informed, accessible, knowledgeable and friendly. She seems to have a breadth of experience and personality to be a remarkable agent, and I've already referred two others to her for their house sales. I would highly recommend her with to anyone needing a realtor in the Pioneer Valley. She's outstanding!

Geoffrey Zucker | Home Seller
April 27, 2021
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When I decided to sell my home, choosing to work with the Hamel Team was the right decision. Both Amy and Nancy are professional, knowledgeable and friendly and never missed a beat in guiding me through the entire process. I would recommend them without hesitation.

Maureen Porter | Home Seller
April 5, 2021
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Over the years, we have referred many people to Kathy Zeamer and all of them have been extremely pleased by her attention to detail, her follow through and how easy it is to work with her. She has the knack of putting the right buyers with the right sellers. And now, for the first time, Kathy became our realtor and we have experienced what all our friends have raved about. Kathy is an exceptional realtor and we will continue to refer her to anyone who needs to buy or sell a home. Kathy helped us to find our home in Easthampton. Thank you Kathy

Dan & Sue Edwards | Home Buyer
March 24, 2021
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Working with Ms.Cheryl Sharpe was everything you could want in a real estate professional.It was a pleasure.

Frank Edge | Home Seller
March 23, 2021
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We would very highly recommend working with Matt Crowner through the Jones Group. He was professional, courteous, and very informative throughout all the steps of the process. He was flexible and able to work with our schedule and came to really understand what we were looking for. As we were first time home buyers, we had many questions for Matt about the process along the way. He made great recommendations and had a great team of people who he could recommend as well from lenders to lawyers to contractors. Everyone he recommended was reliable, very competent, and kind and clear with their communication- just like Matt was! We enjoyed working with Matt and will be sure to choose him again if/when we sell our home down the line! Thanks again Matt!

Heather & Klajd Kovaci | Home Buyer
March 12, 2021
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I am so grateful to Sherri Willey for being our Realtor. She sold our house in Amherst, Ma. Any questions we had involving trips to the town hall or finding us a painter, she was right on it! We have never sold a house before and she was so helpful. She offered to help in so many ways to prepare our house for sale. She was willing to roll up her sleeves and help in any situation that came along. Sherri will work hard for you and return you texts, calls and emails very quickly. There were so many things we were unaware of when selling a house and Sherri kept us informed every step of the way. Talking to Sherri is like talking to a friend or neighbor you have known for years. She makes you feel so comfortable and at ease, she has a great knowledge of real estate and best of all a sense of humor, which put us at ease. I am going to recommend her to friends, family and acquaintances if they are in need of a superb Realtor.

Susan Stosz | Home Seller
March 12, 2021
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This was my second time using Jones Group and Pat Patenaude as my real estate agent. I must say she did not disappoint. She is very knowledgeable and has the experience to back it up. She always made sure we were on schedule for all appointments and deadlines through the entire buying and selling process. Pat is an expert in the industry and a pleasure to work with. She and Jones Group will be highly recommended in the future.

G. Dorval and P. Carter | Home Seller & Home Buyer
March 8, 2021
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Dan Emery was my agent in both the buying and selling of my home. He worked hard and tirelessly to make the whole process seamless and easy for me. He is a pleasure to work with, and I recommend him to anyone buying or selling a home in the area.

Andrea Rossi | Home Seller & Home Buyer
March 5, 2021
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Jared and I purchased a home with the help of Lauren Niles in a highly competitive market, and we could not have asked for a better experience! Being first time home buyers, Lauren patiently entertained all our questions and walked us through the home buying process. She translated our wants and needs into tangible attributes, notifying us within minutes of homes coming on the market that met our criteria. Lauren was incredibly flexible when scheduling home viewings and coordinated efficient Saturday afternoons moving from house to house. She is a Holyoke expert with a wealth of knowledge about Hampden and Hampshire counties! Once we fell in love with a home, she consistently followed up with all parties involved to ensure due dates were satisfied, often going to bat for us. Lauren was an amazing asset to have in our corner and we would highly recommend her for any perspective home buyers.

Liz and Jared Herman | Home Buyer
March 2, 2021
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My wife and I recently sold our home with the help of Alyssa Kristek and have to say she was fantastic in all regards. Over the past 20+ years of living in the area, we have purchased two homes and sold three homes and Alyssa far surpassed any other realtor we worked with. She is extremely efficient, knowledgeable, and keeps working throughout every stage of the selling process. Everything from market analysis to proper selection of photographer, to staging, to listing……. She is simply the best I have ever worked with. I consider Jones Realtors to the premiere realty company in the region, and they are lucky to have Alyssa employed with them!

Alan Lesser | Home Seller
February 28, 2021
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Working with dedicated, professional, Linda Michaud was a pleasure.

Thomas Permar | Home Buyer
February 27, 2021
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We bought a house with Sue Bernier in a highly competitive market. She was great about helping us figure out what we wanted vs what we need and encouraging us along in the process. She knows EVERYTHING about Amherst and literally seems to know every single neighborhood. She found us what I swear is the best neighborhood in town, which was our #1 priority, we also lucked out in an amazing location. She helped us every step along the way, even arranging with tradespeople to get work done before our move in (with made life SO MUCH easier). She really actually cares about people and will work to get the best for you. Even when we were thinking about just buying a land plot and building (which would have, of course, been a huge decrease in commission for her), she was ready to help us every step of the way, luckily we ended up not having to do that!

Cory Rundle | Home Buyer
February 17, 2021
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Samar Moushabeck was exceptional. I've dealt with a lot of Realtors in my time and she was so pleasant, helpful and doing things before she was even asked. Samar was not only professional, but also just a real pleasure to deal with. Samar is awesome and made my purchase much easier!

Jim Keefe | Home Buyer
February 16, 2021
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We had a great experience working with Samar Moushabeck. I can't recommend her enough! We were in a vulnerable situation (being fairly new to the area and looking for a house to buy before our first baby was born!) but we felt very safe in Samar's hands. Once we found our dream home, we had only 2 months before our baby was due and Samar made sure negotiations were swift and smooth to get us in our new home on time. All round great experience!

Maha M | Home Buyer
February 12, 2021
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Janise Fitzpatrick was a dream to work with! She really knew the market and was able to guide us seamlessly through the whole process!

Thomas Stockton | Home Seller
February 10, 2021
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Miriam Sirota was a fantastic realtor to work with! This is my first home purchase and I really didn't know much. Miriam always walked me through every step while also being incredibly accommodating to my schedule. It was clear every single step of the way that her priority was to make sure that everything went exactly the way it should in every way. I am eternally grateful to Miriam for all of her kindness, fun attitude and hard work in getting me the perfect home and a great deal! She has connections to great contractors and other services in Western Mass which made that step of my home buying that much easier as well. I HIGHLY recommend Miriam especially if you're looking for someone who has your best interest in mind!

Dov Plotkin | Home Buyer
February 5, 2021
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A contractor referred us to Sherri Willey and we were so glad he did. She helped us sell our home and purchase a home in an extremely competitive real estate market. She listened and worked hard for us and was extremely helpful with the demanding buyer who was purchasing our home. We enjoyed her personality because she was calm and pleasant no matter what the issue. Truly a professional! We thank her so much for her help in negotiating our way to a beautiful new home.

Eric and Janet Engelson | Home Seller & Home Buyer
January 25, 2021
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Sherri Wiley was great to work with. In a fast moving real estate market, she was able to act quickly to help with purchasing a home. Sherri was extremely helpful for a first time home-buyer, and would highly recommend working with her.

Ben Miller | Home Buyer
January 25, 2021
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I loved working with Janise Fitzpatrick! As a first time home buyer I was extremely nervous about being savvy about the real estate market. Janise made me feel so confident and comfortable and helped me every step of the way. I love my home and I couldn't have done it without her.

Cecilia J | Home Buyer
January 23, 2021
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We chose well 30-plus years ago when Dee Waterman was our Realtor and we chose well again in 2021 when Dee represented us in our recent home purchase! She is knowledgeable, efficient, reassuring, respectful, honest, approachable, perceptive and FUN. Thank you DEE!

Peter and Ann Zimmerman
January 12, 2021
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Janise Fitzpatrick and Robin Harnois were fantastic. Very pleased with them. Especially Janise who helped us with our October purchase also.

Fred and Suzanne Kielbasa | Home Seller & Home Buyer
January 11, 2021
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Laura Brooks is the best. We've bought and sold a few homes in the past but never has our experience been so good. Laura was helpful, knowledgeable and very patient. As we went through the process of buying the house we kept saying how well it was going. We didn't want to "jinx" it so we would "knock on wood". The process is over now. We have our new home. We couldn't be happier and Laura was a tremendous help. Very professional and a nice person. Thanks Laura!

Duncan Lomas | Home Buyer
January 7, 2021
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Frank Cowdrey was able to list, show, and sell my property quickly and professionally. There ended up being title complications none of us knew about and he was readily available and extremely helpful in getting that resolved. Would highly recommend Frank.

Brad Salzmann | Home Seller
January 6, 2021
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Kathy Zeamer was an amazing Realtor. We were living in Reno, NV and looking for homes in Western MA. We couldn't be here, but she coordinated with my daughter and her wife to see homes. This allowed us to see them virtually. Kathy also knew what to look for in the homes and was very thorough in detailing the good and the bad of a home. She checked out every aspect of the home for us and gave us great advice and recommendations.

Ilo Gassoway | Home Buyer
December 10, 2020
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This is the second time in 5 years that Susan Buckland helped me sell a home. She is very intelligent, thoughtful and able to not only sell when a buyer comes looking but she actually markets the property. She also has an excellent style of communication with all parties involved. I highly recommend her for your real estate needs!

Rick Noble | Commercial Client
December 2, 2020
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We can’t say enough good things about Susan Buckland! In 2016 she helped us find our new house for life! This year 2020 she listed and sold our duplex within days! Following all her knowledge and advice during both processes we had a great success! We highly recommend Susan for all real estate needs!

Elke and Wayne Davidson | Home Seller & Home Buyer
November 19, 2020
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Danielle Intile Tait sold my house for over the asking amount in 5 days, and that was an excellent result. She understood the uniqueness of the house and turned that into value add. This is the second house Danielle sold for me this year and the first went just as fast. She’s a great agent to work with.

Amy McDonough | Home Seller
November 18, 2020
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We had a wonderful experience working with Sherri Willey on our recent home purchase in Amherst. We met Sherri a few months ago as she was the realtor of another house we viewed. Sherri's down to earth manner and her insight into the local market was invaluable. We were guided along the way by her responsiveness to calm our nerves and her ability to make the transaction as smooth as possible. Delighted to work with Sherri, she is a star and with her great sense of humor she made this experience wonderful! Cheers to a great team at Jones!

Kathryn and Robert Ellis
November 8, 2020
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Kathy Zeamer was absolutely wonderful to work with. My husband and I are first time homebuyers, and Kathy helped us navigate a very difficult market and ultimately find the right home for our growing family. Her experience and knowledge of the housing market gave us the perspective we needed to make a wise financial investment despite the pressure of competition. Also, Kathy went above and beyond to be there for us at every step of the way. She advised and counseled us on every decision, and coordinated inspections, repair quotes, and more for us since we weren't living locally. I can't imagine being in better hands.

Jessica Somers | Home Buyer
November 6, 2020
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In the past, I had the good fortune to work with two gifted realtors on two separate transactions: Amy Hamel and Matt Crowner. While they are both incredibly skilled realtors, likely the two best in the Valley, it also presented a dilemma: How to choose which one to sell my property. Presenting this dilemma to them, they came up with a solution that showed their creativity, their flexibility and most importantly, their commitment to do what was in my best interest: They agreed to work together-- both would represent me. How lucky for me. The sale of the house was complicated for many reasons-- including the need to sell a house in the midst of a pandemic. One issue after another arose and each and every time they had an answer. When the exterior of the house didn't seem welcoming enough, Amy went way above and beyond the call of nearly any realtor to buy plants and flowers and then arrange them on the property. It made all the difference. Once we were involved in negotiations, Matt patiently and expertly pointed out the financial and psychological implications of each offer. The answers were sophisticated and helped me respond with confidence. These are just examples of the countless times they provided me with remarkable service and ultimately enabled me to get the best possible price for my home. At this stage in my life, I have set some very high standards. I want my business transactions to be performed at the highest levels. But I also want to interact with professionals who are kind, moral and yes, even fun. It matters to me who the people are that I choose to give my business to. Put succinctly: Amy and Matt are fine human beings with wonderful senses of humor. May you be so lucky to work with either Amy or Matt. Sincerely, Paul Roud

Paul Roud | Home Seller
November 5, 2020
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Sue Bernier was more than I could have hoped for. She knew exactly what I was looking for and managed to get me a house under asking that I didn't even know I could dream to have. She is incredible and hard working and was such a wonderful presence to have in my corner.

Caitlin Kennedy | Home Buyer
November 5, 2020
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Monique Gagnon was amazing-she worked with us with whatever we needed and was right there through the whole process of buying our house and couldn't say enough good things about her. I would highly recommend her and I loved working with her. Thank you so much for helping us find and get into our home.

Cassandra Wilder | Home Buyer
November 4, 2020
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Nancy and Amy are a top notch team. I enjoyed working with them. Nancy walked us through every step of the way and provided great advice. Amy oversaw the preparation of a great listing which included fantastic photos of the property. I would work with the Hamel Team again without reservation.

james collins
November 4, 2020
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Dan Emery was an absolute pleasure to work with. He is very knowledgeable about the current market and building construction. He was always looking for our best interest throughout the buying process. I would highly recommend him if you are looking for someone who is going to shoot you straight and look out for your best interest!

Jon Flis | Home Buyer & Commercial Client
November 3, 2020
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Kathy Zeamer was fantastic as our buyer's agent! She was tremendously helpful with our lack of understanding of the whole complicated process and really helped spell out and step us through it. She gave us invaluable input and insights on specific properties and the specifics of properties. She took care of all the little details that we would have had no idea about. We both really value her opinion about properties and hope we can work together with her again some day!

Kirk Peterson | Home Buyer
November 2, 2020
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Laura Brooks was amazing very knowledgeable and always willing to help even in areas that were not house related. I will recommend her to anyone.

Shawn Fitzherbert | Home Buyer
November 1, 2020
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We loved working with Luke Dunn. He was as determined as we were to find our perfect house. He was always available when we needed him and quick to schedule a tour of any property we were interested in. We couldn't be happier in our new home.

Jennifer Therkelsen | Home Buyer
October 27, 2020

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