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(539 ratings)
5 out of 5 based on 539 ratings.
539 user reviews.
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Karen and Luke Dunn went above and beyond our expectations. They are very enjoyable to work with. As a first time home buyer and long distance buyer, we had so many questions and concerns. They walked us through every little detail and educated us in so many fronts. Distance is not a problem for them. They do their absolute best to help and guide people with their needs. Absolutely, positively recommend Karen and Luke!!

ChangHui Pak | Home Buyer
July 3, 2018
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We worked with Ann Sutliff to buy in Amherst. We loved every aspect of working with her. After decades in the business, she is, among many things, a very good listener who helped us pinpoint properties suited to our preferences very quickly. She has an extensive network of contacts who we've reached out to as we upgrade the property, all of whom swear loyalty to her. From the beginning to the end of the deal, Ann was our counselor and advocate. She is deeply knowledgeable about the area, well known in the community, and very kind. We consider ourselves lucky to have found her as our buyer's agent.

Christine Lindstrom | Home Buyer
July 2, 2018
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Nancy and Amy have the experience and the market insight to make your house sale a success. They are the most delightful people to work with - and responsive to all of your concerns. They are the BEST realtors in western Massachusetts.

jackie wolf | Home Seller
June 28, 2018
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Carl and I are totally happy with the effort and results of Kathy Zeamer's professional dealing with us. Carl and I interrupted Kathy's vacation and she responded to our questions as if it was a regular day. We would, without hesitation, recommend Kathy to any future buyers, and Jones Group Realtors. Your company should be Proud of your employees and especially Kathy Zeamer. It was a pleasure working with your firm.

Janet and Carl Selavka
June 22, 2018
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Dear Nancy and Amy (Hamel), I can't say enough kind things about you both. You came into a situation where Rich and I were panicking and you both calmly and efficiently listed our house and got the best price moving us through the process least you both made it look effortless! Thank you again for all of your help. I wouldn't have considered any other team to represent us. I knew from the time I met you that when it was time to sell, you'd be the one I would pick to represent us. Thank you!

Ali and Rich Burrow | Home Seller
June 22, 2018
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Jeanne Comeau was fantastic to work with! She was very patient as I looked through just about every house in the Valley, and then once I finally found my dream house she was very knowledgeable about the process. I would recommend her to anyone who is buying a house!

Matt Turcotte | Home Buyer
June 20, 2018
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Patricia and Robert Sullivan have nothing but praise for the Hamel Team. High end houses were a hard sell during the time our home was listed. Nancy and Amy got us through these hard times by going out of their way in suggesting different ways that might work in finding buyers. They offered prayers and suggested warranties that helped secure a buyer. Our and the Hamel Teams' prayers were answered when we closed on our house this month. Whenever we asked for their help, they were always there for us.Again, like we said earlier, we have nothing but praise for the Hamel Team!

Robert and Patricia Sullivan | Home Seller
June 19, 2018
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Janise is the best, making sure that everything went smoothly!

Michael Jones | Home Seller & Home Buyer
June 7, 2018
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Dan was always professional yet personable, efficient though not pushy, competent and always caring. He struck a respectful chord between acknowledging the "value" I placed on the house while realistically communicating the market value. The process of selling a house as an aging person could have been a daunting one; Dan helped to make it a relatively delightful one. I am most appreciative!

mary kay mattiace | Home Seller
May 20, 2018
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Kathy Zeamer was outstanding to work with. We used her services as both buyer's agent and seller's agent. She was always professional, knowledgeable and right on target. We bought our new house the day we saw it with her and we sold our old house within 2 days of its first viewing. I would use Kathy again in a heartbeat and I have already recommended her to others.

Robin Levine | Home Seller & Home Buyer
May 17, 2018
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Jeanne Comeau was absolutely wonderful to work with - she took the time to understand what I was looking for in a house and was there every step of the way. I honestly can not recommend Jeanne enough. Home buying is difficult, anxiety-inducing endeavor and having a good realtor makes all the difference.

Ethan Abeles | Home Buyer
May 17, 2018
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Matt Crowner is an exemplary realtor whom I would recommend to any buyer or seller, having assisted us in two different ventures and on both sides of transactions. It was a pleasure to work with him in every respect.

Jonathan Klate | Home Seller & Home Buyer
May 4, 2018
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I am so glad that I chose Janise Fitzpatrick as my agent. She took all the anxiety out of selling my property because of her many years of experience. Her wisdom and guidance were priceless. It is evident that she truly loves her work and she was certainly a blessing to me.

Shirley Dillard | Home Seller
May 2, 2018
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Linda Michaud was a pleasure to work with as we sought out our “hobby house.” I was afraid of being treated with less attention since we were looking for a smaller fixer upper, but Linda was caring, professional, and exceeded my expectations. She was knowledgeable of the area and the market and was always quick to respond to our questions. We are thankful for the great experience we had working with Linda!

Deana Willems | Home Buyer
May 1, 2018
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Joyce Fill deserves a gold star! She is a true professional who patiently worked with me and found just the right buyer for my home and beautiful acreage.

Marlene Schuster | Home Seller
April 26, 2018
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Monique Gagnon went above and beyond anything we could have wanted in selling our house. Her work ethic and advice are outstanding. We had a full price offer 8 days after listing and she stayed active and engaged through the rest of the process.

Bryan Thackeray | Home Seller
April 17, 2018
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It was an extreme pleasure working with Pat Patenaude and Jones Group Realtors on the purchase of our warehouse in Belchertown! If the time comes again, Pat will be our only phone call.

Brian Giggey | Home Buyer
April 9, 2018
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Nancy Hamel is one of the best and she has all the reasons to be one of those best. And we are lucky to have her as our buying agent.

weibin zhang | Home Buyer
April 4, 2018
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It was our good fortune, and a real pleasure, to work with Kathy Zeamer. Kathy made every aspect -- from the first look at a property to closing on our house -- easy and pleasant. Kathy went out of her way to help us and always held our interests uppermost. She is a true professional.

Marcianna Caplis | Home Buyer
March 27, 2018
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Kathy Zeamer made it easy for us to house hunt in Amherst while living in Boston. Her professionalism, responsiveness and friendliness was a great welcome to our new community.

Janet Dunlap | Home Buyer
March 20, 2018
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We were very fortunate to have Joyce Fill’s support during our home search endeavor. She is extremely knowledgeable, resourceful, conscientious about her client’s needs and is professional. She has tremendous patience in dealing with others. She is very friendly, enthusiastic and demonstrates sincere interests in her clients. She provided us immense help and support through her guidance and suggestion in a timely manner, irrespective of bad weather or late hour calls. She worked tirelessly throughout the home buying process. She always listened to our perspectives, cared for our concerns and kept us always informed about the developments. It was indeed a pleasure to work with her!

Khursheedkarim | Home Buyer
March 20, 2018
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Linda Michaud was my buying agent almost 15 years ago and my selling agent now. I have nothing but good things to say about Linda's dedication and work effort. She went above and beyond my expectations. Selling the house was like a roller coaster, but Linda always persisted. She was great and I highly recommend her!

Sally Goldin | Home Seller
March 17, 2018
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We worked with Roy Johnson and he was fantastic! He showed us great homes and was patient with us as we honed in on the house he helped us purchase. He was incredibly knowledgable, attentive, thorough, and experienced. He made us feel at home and very comfortable during the entire buying process. I don't think we could have done it without him. I would highly recommend Roy to anyone interested in buying or selling a property.

Jeremiah Berlin | Home Buyer
March 15, 2018
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I had an excellent experience with Kathy Zeamer. It was a complicated sale and she was always professional, available and followed through with all that she said. I would recommend her to my best friend!

Debra Edelman | Home Seller
March 11, 2018
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Susan Buckland is great. She helped us negotiate the purchase of our dream home, as well as sell our former home. We sold it in 4 days thanks to her skill and expertise. It was a huge relief since we hadn't put it on the market before we bought the other one. She's wonderful, and just an overall good human being as well.

Cheryl Holmes | Home Seller & Home Buyer
February 28, 2018
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I cannot say enough good things about working with David Marques. He was diligent, responsive, knowledgeable and professional. He was also an all around lovely person to work with: friendly, low key, straightforward, honest. Given how limiting the market is for buyers at present, having Dave on our side was invaluable. Thank you!!!

Philip Bowden | Home Buyer
February 13, 2018
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Monique Gagnon has been our broker on the sale of a few different properties and no one works harder in seeing everything and everyone is up to date and satisfied. I highly recommend Monique for all your real estate needs.

Mark Pichette | Home Seller
February 8, 2018
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I worked with Kathy Zeamer as a buyer's agent and I can say with confidence that the sale wouldn't have happened without her. She is very knowledgeable, super quick to respond, and good at anticipating potential issues and resolving them skillfully with the seller's agent. And, she saved me a lot of money! Highly recommended

Susan White | Home Buyer
January 25, 2018
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My daughter suggested that I contact Jim Potter, from the Jones Group when I starting looking at houses. She said he was smart, professional and supportive. I am very pleased to say that I took her advice. He was exceptional to work with. He returned calls promptly, kept me updated on changes, was very knowledgeable about house construction. He was there to help me. I highly recommend Jim.

Kathryn Durand | Home Buyer
January 19, 2018
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Nancy and Amy were a great pleasure to work with in selling our home in Amherst. Professional, cheerful, encouraging, and all other things that contributed to a good seller experience. Very pleased and grateful! Thank you!

Janice Hargis | Home Seller
January 19, 2018
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Nancy and Amy Hamel are the best real estate agents we have met. Nancy is a passionate and down to earth person. She is highly experienced with bountiful resources at her fingertips. She marketed our house as if it was her own, with care and undivided attention. No matter what type of problem we had, she had a solution or a telephone number for us where we could get help. She communicated frequently and effectively with us the entire seven months during the sale of our house. It was not an easy journey, but she held our hands all the way to the end just before Christmas, and we are very much in her debt. Thank you!

Ms. Zheng | Home Seller
January 18, 2018
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Dave Marques was absolutely the best!! He went above and beyond to help get my house sold.

Kathleen Hutchins | Home Seller
January 16, 2018
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Hello Mr. Jones - I guess I have to hand to you, Pat Patenaude and Jones Group did it again..I experienced both sides of the process and personally I like the buying side better ! There definitely was a few hoops I had to jump through because of the type of loan that was being used but all in all I'm happy and much satisfied with the transaction and performance of Pat and Jones Group and they will definitely be highly recommended in the future..Thanks again and Happy New Year to all...

Jerry Dorval | Home Seller & Home Buyer
January 9, 2018
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Karen Dunn did an amazing job helping making the house ready for sale. Without her it would have taken much more time and more money to accomplish the task. She is an outstanding realtor.

Fawwaz Habbal | Home Seller
January 6, 2018
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Dear Nancy & Amy (Hamel Team), Words alone can't describe how much we have appreciated all you did for us over the last (many) months. Thank you for supporting us in every way - hanging in there through all the twists & turns, the confusion and mostly offering your unwavering, continued support, encouragement, hope and your love. We are so Grateful!!! We wish you all the very best, in every way in the New Year and may the kindness you showed us be returned to you "a hundred-fold.”

Barbara and Matt Morse | Home Seller
January 5, 2018
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Larry Miller and Sandy Wentworth are top notch, amazing people to work with. Ours was a difficult move and they went way above and beyond the call of duty to help us get the best deals on the house we were selling as well as the one we bought. Larry even pitched in personally to help us get out of our exceptionally cluttered house, which sold in less than a week, thanks to his and Sandy's excellent pricing and beautifully crafted advertisement. My husband and I would recommend Larry and Sandy to any and all sellers and buyers. They are fair, honest, exceptionally knowledgeable people who can move mountains. I'd give them twenty stars if I could!

Catherine Bell | Home Seller & Home Buyer
December 27, 2017
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Luke Dunn did a great job. Purchase was easy.

Glen Mair | Home Buyer
December 21, 2017
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Janise Fitzpatrick is an awesome person. She is super detail orientated and was always available to answer our questions. She is a super star and we were happy to have her as our agent!

Therese Couture | Home Seller & Home Buyer
December 19, 2017
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Karen Dunn expertly led us through the home buying and now selling process. Karen made the process easy to navigate as she clearly and expertly led the way and kept the sale moving seamlessly. She was available at all times to answer questions and concerns and recommend home inspectors, lenders, etc. Karen is personable and professional, takes her time and pays attention to every last detail. When we closed on our new house Karen met us for the final walk through and presented us with a huge custom made basket filled with goodies to welcome us into our new home, even selecting stuffed animals for our kids. Karen made the whole process pleasurable. We are selling our home now and Karen has worked tirelessly showing our home and walking us through all of the steps to sell. I highly recommend Karen!

Melissa Mattison | Home Seller & Home Buyer
December 12, 2017
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Dee Waterman was wonderful to work with. She is very knowledgeable about the market. We looked off and on for many months if not years, and Dee was patient and helpful in ultimately finding the right house for us.

Richard Kaplan | Home Buyer
December 11, 2017
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Annie Kelly was a huge help to us finding a home we could love. We were relocating this past June and had a list of requirements for new Home and a whole lot of anxiety, Annie was gracious and funny and we felt like she had our backs the whole time. Not only did she know the area but knew how to get to the important aspects of each property and to get our questions answered. We now own a home with a wood stove, lots of land, an attached apartment and a studio in a town we love. We got it at the right price too, she knows how to handle the negations. Way to go Annie!

Sue Kassirer | Home Buyer
December 4, 2017
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I had been searching for a long time for a house to buy in a specific area. It took over a year but during that time my realtor, Annie Kelly was such an encouragement to me, by assuring me that we would find the right place eventually. Annie's sweet, kind and gentle personality helped to make the searching, and buying process much better. Buying a house on your own can be a bit intimidating and I often had a lot of questions. Annie never made me feel like my questions weren't valid. It was such a comfort to have her, I don't think I could have done this without her!

Susan Scott | Home Buyer
November 30, 2017
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Jim Potter was a fantastic throughout the whole home shopping and buying search. He was very patient with us being first time buyers and was able to answer questions that we had. We are quite pleased with our purchase and would definitely recommend Jim to anyone buying or selling property.

Laurie Bliss | Home Buyer
November 28, 2017
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Joyce Fill is awesome. She is super detail-oriented and attentive. She helped us during selling and buying, even though we had some hurdles she made it all happen. I would highly recommend her!

Samantha Buck | Home Seller & Home Buyer
November 20, 2017
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Ann Sutliff helped me find my condo and then helped me sell it several years later. In the meantime, she advised me on all kinds of questions I had. She is a genius and a real gem! I loved working with her!!

Carole Bergeron | Home Seller & Home Buyer
November 16, 2017
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Sarah Shipman did a great job helping me getting a new home during my relocation to this region. Sarah is sweet and thorough, and understands the pressure I had in shopping for a new home while dealing with relocation, and has been helpful in every way she can. I enjoyed working with Sarah very much.

Sherry Gao | Home Buyer
November 5, 2017
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Roy Johnson was great to work with through a difficult situation with our buyer. It took many months, because of the buyer's circumstances, but Roy stuck with it, offering solid advice, following up on all the details, and getting us to a successful sale.

Sanford Pooler | Home Seller
October 26, 2017
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Kathy Zeamer just did an outstanding job helping me sell my townhouse in Northampton this summer. She communicated with me throughout the entire process. Kathy went above and beyond in helping me get my house ready to sell in timely manner. Kathy is a true professional.

Sue McMahon | Home Seller
October 24, 2017
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Sandy Wentworth and Larry Miller are such wonderful people, who took care of all the details, so carefully and clearly that I had no worries about this process!! I felt secure and I knew my house would be sold quickly at a good price. They were patient as I worked through the "letting go" of my mother's home! I am so grateful for their support and efficiency. They are both so very experienced, and made all the transitions seem easy.

Diane Stengle | Home Seller
October 21, 2017
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I can't say enough good things about Jeanne Comeau. I had a few non-negotiable requirements and a tight timeline, but she made it happen. She was available whenever I had a question or a thought, and she was with me every step of the way. I couldn't have asked for a better experience.

Melanie Demetriou | Home Buyer
October 17, 2017

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