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(528 ratings)
5 out of 5 based on 528 ratings.
528 user reviews.
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We didn't have much time to find a place and Jeanne Commeau understood this clearly. She went out of her way to suggest places and to show us places that we found on our own. I realized that she's an outstanding agent when she agreed to meet us at a property at night --- in a neighborhood quite far away. There was even a point when I considered buying a property by owner, and she wasn't upset. She was supportive and even gave me pointers and things to look out for while going through that process. Throughout, she was always responsive and helpful. In the end, she made sure to cross all of the t's and dot all of the i's. From beginning to end, fantastic.

Elizabeth Solaka | Home Buyer
August 23, 2017
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I represented my father in this transaction - since he had already relocated to California. I have not seen the closing documents yet — but I imagine that they are in excellent order. It was a pleasure to work with Roy Johnson - he made everything easy and was completely reliable and helpful in every way. I would be happy to use him again and in fact I regularly recommend him to new faculty and staff joining my department at UMass Amherst.

Farshid Hajir | Home Seller
August 21, 2017
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Selling a house is stressful and challenging. Susan Buckland helped me to sell my home in record time. She listened well, asked all the right questions, kept the process moving along, and helped make the whole process manageable and successful. She was energetic, honest, positive, and kept a sense of humor throughout. I will forever be grateful to Susan for helping me through this.

Roberta Diehl | Home Seller
August 18, 2017
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This is the third property transaction that Dee Waterman has shepherded me through and she was as wonderful this time as she was each of the other times. Dee is competent, professional and in control of the many details and sometimes changing realities of the negotiation process and at the same time personable, casual and in all ways helpful and reassuring to her clients. I couldn't imagine buying or selling a property without her help.

Zina Tillona | Home Seller
August 16, 2017
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Buying and selling a home is a stressful experience. We were looking at homes for almost a year before we settled on this one. Miriam was patient and supportive in that process. I have worked with agents in the past who try to make a case why each house is perfect for you. Miriam would walk in, assess the house and encouragingly agree "nope this one isn't for you, but yours is out there"! Working with Miriam made this process easier and more efficient. She advocated for us in ways only a true professional can do. Her advice and guidance undoubtedly got us more money for our sale, and helped us make an informed offer on our purchase. Miriam is smart, dedicated, responsive and fun. I have, and will continue to recommend her to anyone who is thinking about making a real estate transaction.

Aimee Petrosky | Home Seller & Home Buyer
August 15, 2017
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Janice Kynard has assisted us through two property purchases and two property sales. We are repeat customers, though we hope not to repeat again anytime soon! Janice guided us through a purchase and sale on a tight timeline - both closing within a day of the other, and the sale of our home being complete in less than a month. Thanks, Janice!

Stephen and Eliza Frasier | Home Seller & Home Buyer
August 14, 2017
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Kathy Zeamer is a perfect example of what every realtor should aspire too. She leaves no stone unturned when it comes to her customers. Kathy is personable, professional,detail oriented, and empathetic to stressed out sellers (did i mention that would be me). Her expertise and honesty in her transactions exhibits itself in in each and every transaction. She participates in and always looks out for her customer's best interest. I have been dealing with Kathy ever since i came to the Pioneer Valley buying and selling. Always upfront about what you need to do to get top dollar. None of my sales transactions were on the market more than a week.My sole lament is that Kathy is not licensed in the state of Vermont which is where i chose to reside, but we will remain as friends and that's all i have to say :>) Three Dog Nite

valorie pennington | Home Seller & Home Buyer
August 14, 2017
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Pat Patenaude went above and beyond to sell our home. From hiring a professional photographer to offering selling suggestions, Pat understood the market and made sure our house was shown in the best possible way. The house sold from the first Open House thanks to her expertise. We highly recommend Pat for anyone wanting to sell or buy a house.

Theresa and Don Ahrens | Home Seller
August 13, 2017
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Roy Johnson was extremely conscientious in attending to all details regarding the sale of my home. A number of unanticipated problems arose, and he handled each one very effectively and efficiently, and was highly communicative. We feel very fortunate in having selected Roy Johnson as our realtor.

Robert Levin | Home Seller
August 11, 2017
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Robert worked patiently with us through two moves. We moved from Oregon to Amherst, MA and spent several days with Robert looking for houses. We left having not found the right fit, and planned to rent a house. When that house unexpectedly went onto the market, and we were left without a place to live, Robert stepped in to help us find alternative housing. We ended up purchasing our intended rental! Robert was very helpful making the transaction smooth and checking in on things while we were still across the country in Oregon. Robert also worked with us over the next five years to find our forever home which we moved into last week and sold our old home quickly and gave us good advice when we received multiple offers. He became a friend through the process.

Heather Sheldon | Home Seller & Home Buyer
August 7, 2017
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Robert Cutting went above and beyond to show us around Amherst and its neighboring towns which were completely new to us at the time of buying. Robert provided us with his knowledge and expertise during all parts of the buying process from exploring our options all the way to the final walk through of our new home. It was always comforting to know that we had someone who we could rely on to ask questions, whatever they were, and if there was the rare occurrence where Robert was unsure of the answer he was straightforward about it and went out of his way to get the answer from someone who had more experience in the matter. This type of loyalty and honesty made our purchase a pleasureful experience and we can say that we started with a realtor and ended with a new friend. Thank you Robert and thank you Jones Group.

Babgen Manookian | Home Buyer
August 4, 2017
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Jones Group, and in particular my buyer agent Robert Cutting, were critical to my successful move to Amherst. Robert provided the guidance, local knowledge, and real estate expertise I needed for locating and purchasing my new home. From the outset, Robert listened carefully to the list of home characteristics I was seeking. By the end of the process, the home I selected and purchased was perfect. I could not be happier with the home and Mr. Cutting was a key factor.

George Stevens | Home Buyer
August 2, 2017
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Susan Buckland was outstanding and tireless in helping us sell our Amherst home. Her tone, demeanor and professionalism, as exemplified by her willingness to quickly field our questions, was exceptional throughout the whole process. Her knowledge of the market and intuition regarding pricing were key to a sale within days of the home being on the market. She skillfully led us through a negotiation process that led to a successful sale for us but also resulted in a happy buyer. We would definitely recommend Susan to anyone seeking an agent to buy or sell their home.

Margaret Burggren | Home Seller
August 2, 2017
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Joyce Fill was extremely helpful with the recent sale of our home. She is always available to answer questions and discuss details. She was very helpful with the purchase and subsequent sale of my Mom's home several years ago. I recommend her highly.

Ann Koski | Home Seller
July 27, 2017
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We sold a unique home here in Belchertown and Janise Fitzpatrick was incredibly helpful with every aspect of the sale.She not only held our hand along the way, but she kept us up to date on what turned out to be a complicated set of negotiations by the buyer. Her persistence in making certain that we got the best deal was outstanding. I would highly recommend her to anyone looking to sell their home. She is one of the best!

Billie Bozone | Home Seller
July 24, 2017
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We recently sold our beloved home in Leverett. The decision was difficult, but made so much easier by working with Nancy and Amy Hamel. They were especially helpful with pricing, photography, and follow up. Every question and concern was answered almost immediately and professionally. We highly recommend the Hamel Team.

D'Ann and Matt Kelty | Home Seller
July 20, 2017
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We recently moved here from North Carolina, so a lot of our transactions with Donna Wesoloski took place over the phone and internet. From the start we were very pleased with the attention she gave us, and when we came up to look at several houses she was extremely helpful and responsive to our needs. Throughout the entire process she was readily available and working hard for us. We were very pleased to have worked with Donna and would certainly use her in any future real estate transactions and give her a hearty recommendation.

Ricki Benzie | Home Buyer
July 15, 2017
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This was our 6th transaction with Donna Wesoloski, and we continue to be extremely happy. This was a particularly difficult negotiation, and we were very lucky to have Donna there to hold it all together. We plan to use Donna as long as we continue to buy and sell. Thanks again Donna!

Bonnie and Steven Hoffman | Home Seller
July 8, 2017
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For every real estate transaction we have ever had in Amherst, we have always gone with Ann Sutliff. She has a great disposition, is very clear and advocates and directs well. Her sense of the market is extremely astute and she has a sense of humor and patience that is very appreciated at a time of transition.

Leah Nestelbaum | Home Seller
July 7, 2017
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Roy Johnson was awesome. He kept me in the loop the whole way, answered the phone whenever I called, remained positive the entire way. Strongly recommend working with him.

Steve Walkowicz | Home Seller
June 30, 2017
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Kathy Zeamer is amazing! She helped use buy our first home and we could not be happier with our choice. There's so much to appreciate about Kathy's approach but for us it was her patience and genuine investment in our family. Time and again Kathy went above and beyond to make sure our questions and needs were addressed. She knows the market and is a consummate professional. We are incredibly grateful for her wisdom and support throughout this process.

Missy Eich-Richardson | Home Buyer
June 28, 2017
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Janise Fitzpatrick was the best choice we could have made in selecting a realtor for selling our home in South Hadley. As 1st time sellers she walked us through every step of the seemingly overwhelming process. She was always accessible and responded quickly to all our questions and concerns. We are sure that her knowledge of current market conditions and proper pricing structure contributed to the extremely quick sale and successful negotiation with the buyer. We can't say enough about how dedicated Janise is to her profession and her clients.

Howard Gaunt | Home Seller
June 28, 2017
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Kathy Zeamer ranks as the all-time best real estate agent in all our house purchases. We have lived in 9 different houses and have received service from 6 different realtors. Kathy kept in touch with us from the moment we signed our contract, calling us and suggesting we look at a place online or do a drive-by or just let her show us the available house. She drove us to numerous places in a 6-town radius and patiently listened to our preferences, never flinching when we changed our minds about a "necessary" feature. She almost wore us out with the number of places she willingly took us through. Not one time did we feel she was pushing us to accept a place; rather she patiently listened to our discussions and frequently told us she would leave us alone to give us privacy while we discussed. If there is any criticism, it would be the she works too hard and should take a break. And, yes, she is THAT GOOD. Thank you, Kathy, and thank you for hiring her Gerald L. Jones.

Rebecca McDaniel | Home Buyer
June 19, 2017
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Nancy and Amy Hamel were a great realtor team to work with. They took care of every detail that came across during the process of advertising and selling our house. They very courteous and efficient. We received offers during the first week the house was on the market. I highly recommend Nancy and Amy, they are excellent professionals.

Federico Abel Ponce de Leon | Home Seller
June 11, 2017
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Dee Waterman has been the best realtor to work with. She is so kind as well as so hard-working . She made our sale happen when I thought it would be impossible! I can't thank her enough.

Louise Lavine | Home Seller
June 6, 2017
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Janice Kynard was great. She has been my agent for buying and selling and always does a fantastic job for her people. She has become not just a realtor,but my friend.

Dianne Chamberlain | Home Seller
June 5, 2017
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Pat Patenaude was a stellar professional, always available, always insightful.

Greg Briggs
June 5, 2017
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I've known Jim Potter for years, he is an amazing person. I wouldn't go to anyone else. He answered every question I had, every step of the way. I still ask him questions. Thank you Jim.

Cynthia Lamachia | Home Buyer
May 30, 2017
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Jim Potter is phenomenal. Can't wait to work with him again!

Kimberly Mook | Home Buyer
May 8, 2017
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Janise Fitzpatrick has been by our side during our recent purchase. She is the best realtor we have worked with so far. She is personal, prompt, responsible and sincere. She went above and beyond to troubleshoot problems. We are grateful for her help and guidance, and she is the only realtor we consider for the future.

Vitaliy Anisimov | Home Buyer
May 1, 2017
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Amy Hamel did an excellent job selling our home. It took a lot of time, we negotiated through many hurdles and a poor market for our price level. Amy was professional through and through. Nice job Amy and Jones!

Courtland Michaels | Home Seller
April 28, 2017
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Joyce Fill is professional, hard working, knowledgeable, and efficient. She provided guidance and ensured a smooth transaction for our house purchase. I highly recommend her and had a positive experience working with her.

E Yang | Home Buyer
April 26, 2017
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Karen Dunn helped us find a wonderful home for our family in Amherst. We are grateful for her insights, seamless coordination, and enthusiasm. She provided great support to us in the process and great knowledge of the area. Thank you!!

The Popes | Home Buyer
April 19, 2017
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It was a pleasure working with Monique Gagnon when buying my first home and I definitely recommend her to anyone looking for a Realtor. She always had time for me and she answered my many questions thoroughly and patiently. I had a few specialists evaluate a foundation and she was on top of scheduling and attending these visits so I could make an informed decision. She gave advice without making me feel pressured one way or another and she showed genuine concern for my future comfort and happiness. I always felt confident that Monique was taking care of the process, so I could focus on my own day. The whole experience had minimal stress and most importantly, I absolutely Love my new home :) .

Beth Pelletier | Home Buyer
April 19, 2017
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Susan Buckland, our realtor from Jones Group Realtors was just great. We relied on her to price the house. She took care of hosting the open house. She even helped us find homes for the furniture we no longer needed. I am not great at the give and take of negotiation. Susan picked up on it and made sure we stayed firm when we needed to. We had an offer within a week of listing the house and we closed in just over a month from the offer. We were extremely satisfied with the whole experience.

Ray & Sherri Ellsworth | Home Seller
April 19, 2017
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Larry Miller provided amazing help and guidance to my father and myself during the sale of my father's house. It was our good fortune that my father knew of him and he agreed to represent us. He knew just who to call for necessary repairs and substantial clean out of a two car detached garage, the attached garage, and the basement. He was constantly at the house checking with the workmen, handled all the inspections, and the many last minute details. He was always calm and responsive to both my father and myself and we simply could not have accomplished this without him. I would recommend him without hesitation to anyone who wants to sell their home!

Beth Anderson | Home Seller
April 7, 2017
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Monique Gagnon went above and beyond for me in relocating back to Deerfield. I was selling and buying and she guided me through the process! I would highly recommend her without a doubt to friends and family looking for someone to help them with buying or selling a property. I appreciate your help Monique! Thanks so much.

Carol Moro | Home Seller & Home Buyer
April 6, 2017
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Miriam Sirota found my dream home! I will be forever grateful to Miriam for her sage advice, her insightful stories, and her gentle guidance in helping me find and choose the right property for me. I remember sitting with Miriam and talking about what features I absolutely had to have in my home, what I absolutely did not want, what I could do without, and what I would love to have if it was possible. She found a place that was perfect for me. She truly listened to my concerns, my fears, my hopes, and my future plans. I give Miriam my highest recommendation and urge you to sit down and have a conversation with her if you're interested in buying or selling a home. Thank you, Miriam! You're the best!

Jeff Beaulieu
April 5, 2017
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Dan Emery went above and beyond in helping us find our dream home. We would not have been able to make it through a difficult process without the professionalism and confidence Dan brought with him. Thank you Dan for all you did for us we will be forever grateful!

Arieh Blowers | Home Buyer
March 29, 2017
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What an awesome experience this has been! I know I have told you (Monique Gagnon) a thousand times, but you really made this so very special for me. I will never forget you, and my promise to you is to someday be as good and kind as you, and to do the same for someone, as you have done me me! I'm certain we will stay in touch.

Sandy M. - Agent
March 21, 2017
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James Potter is a wonderful man. He is so honest and patient for helping us to find a house that we are looking for for more than two years. I have told all my friends to go to him if you want to buy a house.

Yang Zhao | Home Buyer
March 21, 2017
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Joyce Fill was one of the only realtors that answered me when I tried selling my house from out of state after it was rented. She managed everything for me, finding people for snow removal, cleaning the house, the repairs needed and managed all the inspections all that would have been impossible for me to do on my own from OK. And best of all, the house got sold without me having to go once to MA! Definitely would recommend her!

Virginie Sjoelund | Home Seller
March 13, 2017
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Jim Potter got it done!! He went way out of his way to make the sale happen. His knowledge and sensitivity to our situation led us down the right path. He was great to work with.

Susan Booker | Home Seller
February 18, 2017
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We had an absolute pleasure and success working with Susan Buckland purchasing a new house! When meeting with her she understood what we would like and she spent much of her time finding and showing us homes in the area we want to move to. She went out of her way helping us with inspections and negotiations of our offer. She is a professional, knowledgeable and very flexible agent! We highly recommend her!

Elke And Wayne Davidson | Home Buyer
January 23, 2017
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Dave Marques was the most amazing realtor we could have imagined. He came very highly recommended and lived up to his reputation. As first time home buyers, we needed a lot of help and Dave took such good care of us. We always felt that we were a priority and he had our best interests in mind. He really valued his input and we feel very secure that we made the right decisions on our home based on Dave's advice. We recommend him to everyone we know and miss that we don't get to see him regularly anymore! We're so happy with Dave and Jones Group!

Megan Dobro | Home Buyer
January 23, 2017
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With the sale completed and all forms filled out, we wanted to show our approval for the work of Dee Waterman. This was a tough one-a seller out of state, a smaller home sold 'as is', a vacant home, issues of septic systems, overgrown bushes, electricity, fuel tank and furnace, repairs, needed fire alarms and detectors, and insurance inspection visits. Dee Waterman was on top of all that. I understand she sold a somewhat similar rural small home previously. So we were lucky to have her sell this house at 75 Amherst Road in Pelham. It must have been 6 months that she worked on that house sale. She got the buyer, she got the lawyer, she got the needed maintenance, she got the inspections, she got the required fire alarms and detectors-and she made good decisions. Dee was in touch with us at all times and even made time to meet with us at the house in Pelham on our one visit to Amherst/Pelham (when we went to the funeral of first-cousin Robert Joy in Amherst). Thank you Jones Realtors for having Dee Waterman working on this house sale. We are delighted with the work of Dee Waterman.

James Cooley | Home Seller
January 13, 2017
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Dee Waterman was just perfect for me, looking for a house from NYC. We looked at a half dozen or more, went through a lot of back and forth with buyers, and she finally found me exactly what I was looking for at a decent price. Very low pressure, just my style.

Stephen Dydo | Home Buyer
January 9, 2017
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Amy (of the Hamel Team) was amazing during my home-buying process. This was my first time purchasing a home and it was so reassuring to have someone I could depend on. She was always patient and very clear about things and was consistently responsive. There were several complications and delays with the property and at times I felt like things were never going to come together, but Amy always talked me through it. She had ideas for solving every problem (and there was no shortage of problems). I don't plan to buy (or sell) another house any time soon but if you are, you should definitely consider working with the Hamels.

Jessica D. | Home Buyer
January 9, 2017
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This was a complex Estate sale process and Dee Waterman handled it extraordinarily well. She maintained continuous communication necessary for an out-of-state sale. In doing so, she undertook responsibilities that are usually assumed by the home owner. This greatly helped reduce stress levels. I would highly recommend Dee as an agent for your consideration when selling your home.

Valerie Goodrich | Home Seller
December 27, 2016
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Nancy and Amy Hamel are tops, the best there is.This is the second time we have worked with the Hamel Team. Thanks to their guidance and dedication, our home sold within two months through the big Jones network, and the closing went smoothly. They are truly wonderful people who are natives of the area, and their knowledge and resources are vast. Nobody will work harder on your behalf or treat you with more kindness than the Hamel Team. Thank you Jones!

Mary and David R. | Home Seller
November 21, 2016

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